Last updated: May 1, 2025
We offer a full refund within 30 days of any payment, no questions asked. Refunds are returned to the original payment method within 5-7 business days. The policy is intended to make a recent subscription payment straightforward to reverse.
The policy applies to payments for FormGrid subscriptions. A refund request should identify the account email associated with the charge so support can locate the correct subscription record.
Use the support route shown on the website and provide the account email and, when available, the billing confirmation reference. The company contact fields can be configured centrally and will appear automatically when populated.
After an eligible refund is approved, the funds are returned to the original payment method. The stated 5-7 business day interval describes the normal return window after processing and can vary because of the financial institution handling the transaction.
The 14-day trial requires no credit card and nothing is charged during the trial. If a paid plan begins afterward, the subscription follows the monthly renewal terms displayed during checkout.
You can cancel through account settings at any time without a cancellation fee. Cancellation normally prevents the next renewal while keeping service access through the existing paid period.
Upgrades and downgrades may use prorated billing adjustments according to the subscription workflow. A plan change does not remove the separate refund window for an eligible recent payment.
Billing procedures can change as the service evolves, and this page may be updated to match the production process. The Last updated date identifies the published version.
This policy is written for the point where a billing question matters most: immediately after a payment or plan change. Keep the account email and any billing confirmation available so support can identify the correct subscription quickly. The public site repeats the refund window in pricing and checkout so the same rule is visible before a customer continues a paid plan.